The easiest repair report to act on is one that arrives complete: which flat, what is wrong, a photo, and the time it came in. The hardest is a text that says "the heating's gone again". A QR code on the front door turns the first into the default, and it needs no app and no login.
How it works
- Each flat has its own QR code, printed on a sheet you generate from the console and stuck inside the front door or the meter cupboard.
- The tenant scans it with the phone camera. A simple form opens in the browser.
- They describe the fault and add photos, then send it. Your team is emailed straight away.
- The report is already attached to the right flat, with the time it arrived.
Why no app and no account
A tenant on a bad signal in a stairwell will not install anything to report a dripping tap. The page behind the code is deliberately light: plain HTML, a little hand-written script, nothing like an app to download. There is no password to forget, and nothing for the tenant to sign up to, so a report is a thirty-second job instead of a chore they put off.
What it does for your records
- Every report is on the record. It carries the flat, the description, the photos and the time, so "I reported it weeks ago" can be checked either way.
- Less chasing for detail. The form asks for what triage needs, so your team spends less time messaging back for photos.
- Protection from abuse. The form is rate-limited and carries a bot check and a honeypot field, and it shows a privacy notice, because tenant photos and contact details are personal data.
Things to get right
Put the code where tenants will see it, tell them it exists when the tenancy starts, and say plainly what it is for. It is for faults, not emergencies: for a gas leak or flooding, tenants should still call the emergency number you give them. The code replaces the scattered messages, not the telephone.
Read more on tenant repair reporting, or see what the record does once the report is in: the repair audit trail.