For tenants and the people who manage their homes
Tenant repair reporting by QR code or link
Each flat gets its own report link. A tenant opens it on their phone, describes the fault, adds photos and sends it. No app to install, no account to create, no password to forget.
How tenants report
A code on the door
Print each flat's QR code for the tenant pack, the noticeboard or the inside of the front door. Scanning it opens the report form for that flat, headed with the building and the flat number.
Or a link by email
Prefer not to print anything? Email the flat's link to the tenant once. You can revoke it from the flat's page with one click.
Photos, not paragraphs
The tenant describes what is wrong and adds photos straight from their phone. The photos go to the job, not into a message thread.
Phone calls still count
A tenant who rings instead is logged in seconds by your team, so every repair, however it arrived, is in the same record.
What the tenant sees
- They scan the code or open the link. The form opens headed with the building and the flat.
- They describe the problem, add photos and, if they like, their name and a way to reach them.
- They send it and get a reference to keep if they need to follow it up. Your team is emailed straight away.
Where to put the QR code
Inside the front door, in the tenant pack, on the meter cupboard or on the communal noticeboard. For communal faults, put a code by the lift, on the bin store door or in the lobby, so anyone can report from where they are standing.
Quick on a bad signal
The report form is plain, hand-written HTML with no framework behind it, so it loads in about a second on one bar of signal in a stairwell. Nobody gives up on a form that has not appeared yet.
Protected without making tenants prove anything
The form is rate-limited, carries a Cloudflare Turnstile bot check and a hidden honeypot field, and shows a privacy notice. Tenants are not asked to sign in, and the photos and contact details they give are handled as personal data on your behalf. How information is handled.
When a code is replaced or a link is revoked
Printing a fresh QR sheet for a flat replaces the code on the door, and any link can be revoked from the flat's page. A tenant who scans the old code is told the link is not recognised and to contact their property manager, who can send them the new one.
The report is the start of the record
Your team is emailed the moment a report is sent, and the job appears in your console with the time it arrived. That timestamp is what settles an argument later about when the tenant first reported the problem. It is the first entry in the job's repair audit trail.
More on this: every feature, letting agents, block management and tenant reporting with a QR code.
Related guides
Frequently asked questions
Do tenants need to download an app or sign up?
No. They scan the flat's QR code or open its link and a simple form opens in the browser.
Can tenants send photos?
Yes. They can attach photos of the fault, which are kept with the report.
What stops spam or bots?
The form is rate-limited, carries a Cloudflare Turnstile bot check and a hidden honeypot field.
Can a tenant follow the progress of their report?
Not today. They get a reference when they send it, and your team handles the repair and keeps the record. Tenants who want an update ask their property manager.
Is the tenant's information protected?
Photos and contact details are handled as personal data on your behalf, and the form shows a privacy notice.
Let tenants report. Keep the evidence.
Set up your buildings today and your first 10 repairs are on us: no card, no time limit. Or, if you would rather see it first, we will show you round on a call.